Frequently Asked Questions
What is WGCU Passport?
WGCU Passport is a new member benefit which provides WGCU donors extended on-demand access to a rich library of quality public television programming online and via your mobile device. This is one of the many benefits that WGCU provides its donors along with the program guide and other thank you gifts based on the level of your donation.
Why is WGCU making this service available?
As more and more people are watching television content on computers and digital devices, WGCU Passport gives WGCU donors a way to enjoy extended access to on-demand PBS and WGCU content on platforms including computers, smartphones, and tablets.
What kind of content can people find on WGCU Passport?
WGCU Passport includes several hundred hours of programming, representing many genres, including drama, science, history, natural history and the arts. Notable titles include MASTERPIECE series such as “Downton Abbey” and “Wolf Hall,” along with other favorites such as Nature, Great Performances, Vicious, Earth: A New Wild, How We Got to Now, The Great British Baking Show and many more. WGCU Passport also includes popular WGCU local programs. The WGCU Passport library will continue to grow as more series and episodes are added.
How can viewers find content that’s available on WGCU Passport?
Members who wish to take advantage of WGCU Passport must activate their account for access. They will be asked to register to confirm their identity and membership status in order to start enjoying WGCU Passport. WGCU Passport can be accessed on WGCU.org, the PBS video apps for Android and Apple’s iOS smartphones and tablets, and Apple TV.
To get started, look for videos with the Passport icon . These videos are only available to users who are registered for WGCU Passport.
Who is eligible for WGCU Passport?
WGCU Passport is the newest member benefit available from WGCU for donors with a yearly contribution of at least $60 or an ongoing monthly contribution of $5 or more. It cannot be purchased separately. Donate now to access this service.
Will there still be free streaming on WGCU.org and PBS.org?
PBS and WGCU content will continue to be available for free on the WGCU.org website, and other digital platforms. WGCU Passport provides extended access to a rich library of content for WGCU members to enjoy.
What desktop browser do I need?
WGCU Passport supports the latest versions of Chrome, Firefox, Internet Explorer, and Safari.
How does WGCU Passport align with the mission of public television?
WGCU content is shared widely with the public on air, online and on mobile devices after a program airs – that has not changed. WGCU Passport goes one step further by offering extended access to additional content for station donors.
I’m not seeing my favorite PBS show in WGCU Passport. Why not?
Initially, several hundred hours of content will be available via WGCU Passport. This library of content will continue to grow over time as more titles are added. Unfortunately, programs like Doc Martin and Miss Fisher's Murder Mysteries will not be added to Passport because if digital rights restrictions.
I cannot afford to donate at this time. Is there a way for me to view this content?
All broadcast content remains available to all viewers on air per our broadcast schedule and will remain online and on mobile for at least two weeks and, in some cases, longer. We believe the new arrangement allows for ample viewing of excellent content, albeit for a more limited time for some programs.
Is WGCU Passport available outside the U.S.?
Streaming video from WGCU–including video that this available to WGCU donors– is only available within the United States.
How do I find my activation code?
If you are an active member of WGCU ($60+ annual, or $5+ monthly), look for an email from Member Services that contains your activation code or click on the link below to look it up online.
I don't have an activation code. How do I get one?
If you don’t have an email from us, please click here to search for your activation code.
I've already activated my account. Now what?
If you have already activated your WGCU Passport account, click here to sign in.
I'm not a WGCU member. How do I join?
If you are not a current member, click here to donate now and join.
I'm having technical problems. Who do I contact?
Please call PBS directly at 1-855-996-9428 or email WGCU at firstname.lastname@example.org.
Still need help?