This month Southwest Florida International Airport celebrates the one-year anniversary of its new terminal. The bright and airy facility has received widespread praise from travelers. Lee County Port Authority executive director Bob Ball says he’s heard few complaints about the new terminal…except for one: the new cell-phone lot doesn’t have any facilities. People use the free parking area so they don’t have to pay money or enter the terminal to greet passengers.

“We have spent $438 million to build a facility which has lots of restrooms, a lot of amenities and we welcome those people to go into short-term parking and utilize the facilities there. The cell phone lot can be operated very efficiently and it maybe inefficient for those people that simply may be lazy and don’t want to get out of their car.”

Ball spoke on W-G-C-U’s Gulf Coast Live and said they also have no plans to add a special room for smokers at Southwest Florida International. He did say they plan to install mailboxes so travelers can send postcards or last-minute bills before boarding.